The Vera Medical Institute (“The Vera Medical Institute,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit veramedspa.com (the “Website”), contact us, request a consultation, subscribe to communications, or otherwise interact with us online. This Privacy Policy applies to information collected through the Website and related online communications. It does not replace any Notice of Privacy Practices that may apply to protected health information (“PHI”) governed by the Health Insurance Portability and Accountability Act (“HIPAA”). If there is a conflict concerning PHI, the applicable Notice of Privacy Practices will control.
Depending on how you interact with us, we may collect:
Your name, email address, telephone number, and mailing address.
Information submitted through contact, consultation, special-offer, newsletter, or appointment-request forms.
The treatments or services in which you are interested.
Messages, questions, comments, and other information you choose to provide.
Appointment, transaction, payment, or financing-related information.
Information you provide when registering for an aesthetic course or other event.
Your communication preferences and consent records.
Health or treatment-related information you voluntarily submit.
Please do not submit detailed medical information through a general website form, ordinary email, or text message unless we specifically direct you to a secure communication method. Website forms are not intended for emergencies.
When you use the Website, we and our service providers may automatically collect:
IP address and approximate location.
Browser, device, and operating-system information.
Pages viewed, links selected, referring pages, and dates and times of visits.
Website interaction, performance, and diagnostic information.
Cookie identifiers and similar online identifiers.
We may receive information from appointment platforms, payment or financing providers, advertising and analytics services, social-media platforms, business partners, or other parties when permitted by law.
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:
Operate and secure the Website.
Remember settings and preferences.
Understand Website traffic and performance.
Diagnose technical problems.
Measure the effectiveness of our communications and advertising.
Personalize content or advertising where permitted.
You can manage cookies through your browser settings and, when available, our cookie-preference tool. Blocking certain cookies may affect Website functionality.
Some browsers offer “Do Not Track” signals. Because there is not yet a universally accepted standard for responding to these signals, the Website may not respond to them. Where required by applicable law, we will process recognized opt-out preference signals.
We may use personal information to:
Respond to inquiries and consultation requests.
Schedule, confirm, manage, and follow up on appointments.
Provide requested services and customer support.
Communicate about treatments, courses, events, promotions, and updates.
Process payments and administer financing or special offers.
Personalize and improve the Website and our services.
Analyze Website traffic, usage, and marketing performance.
Maintain security, prevent fraud, and troubleshoot problems.
Maintain business, consent, and compliance records.
Comply with legal obligations and protect our rights, patients, personnel, and others.
Carry out any other purpose disclosed when information is collected or with your consent.
If you provide your contact information, we may use it to respond to you, manage appointments, and send communications you requested or authorized.
With any consent required by law, we may also send promotional emails or text messages. Consent to receive promotional text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.
You may:
Unsubscribe from marketing emails by using the link included in the message.
Reply STOP to opt out of promotional text messages.
Reply HELP for text-message assistance.
Contact us using the information below to update your preferences.
Opting out of marketing does not prevent us from sending non-promotional communications, such as responses to your requests, appointment information, transaction notices, or legally required messages.
We may disclose personal information:
We may provide information to vendors that support our operations, such as:
Website hosting and maintenance providers.
Contact-form, email, and communications providers.
Appointment-scheduling and practice-management providers.
Payment and financing providers.
Analytics, security, and fraud-prevention services.
Advertising and marketing providers.
Professional advisers and records-storage providers.
These parties may use information only as permitted by their agreements with us and applicable law.
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with law, regulation, subpoena, court order, or lawful governmental request.
Enforce our agreements and policies.
Detect or prevent fraud, security threats, or unlawful activity.
Protect the rights, property, health, or safety of Vera Medical Institute, our patients, Website users, or others.
Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
We may disclose information when you direct us to do so or provide consent.
We do not disclose mobile opt-in information or text-message consent to third parties for their own marketing purposes. This restriction does not prevent disclosure to service providers that help us deliver messages or where disclosure is required by law.
[Before publication, confirm whether Vera Medical Institute sells personal information or uses advertising technology that constitutes “sharing” or targeted advertising under any applicable state privacy law. If it does not, add: “We do not sell personal information for money.”]
Information you submit through a general Website form does not automatically become PHI under HIPAA. Information may become PHI when it is received or maintained by us in our capacity as a healthcare provider and relates to your healthcare, treatment, or payment for healthcare.
When HIPAA applies, we handle PHI in accordance with HIPAA and our Notice of Privacy Practices. That notice explains how we may use and disclose PHI and describes your rights concerning your medical information.
Do not use the Website, email, or text messaging to obtain emergency medical assistance. If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Nevertheless, no website, network, storage system, email, or electronic transmission can be guaranteed to be completely secure.
You are responsible for using appropriate caution when transmitting information electronically and for protecting any account credentials in your possession.
We retain personal information for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy.
Provide services and maintain appropriate records.
Meet legal, tax, accounting, healthcare, and regulatory obligations.
Resolve disputes and enforce agreements.
Protect against fraud and security threats.
Retention periods vary according to the type of information, why it was collected, and applicable legal requirements.
You may contact us to:
Request access to or correction of personal information.
Ask us to delete certain information.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Ask questions about our privacy practices.
Depending on where you live and subject to applicable law, you may also have rights to:
Confirm whether we process your personal information.
Obtain a portable copy of certain information.
Opt out of the sale of personal information.
Opt out of targeted advertising or certain profiling.
Appeal a decision concerning a privacy request.
Receive equal service and pricing without unlawful discrimination for exercising your rights.
These rights may be subject to exceptions, including obligations involving medical, transactional, security, or legal records. HIPAA rights relating to PHI should be exercised as described in our Notice of Privacy Practices.
To submit a request, email theveramedicalinstitute@gmail.com or contact us at the address below. We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of the agent’s authority.
The Website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally valid parental consent.
If you believe a child has provided personal information through the Website, contact us so we can review and address the matter. A parent or legal guardian should submit any inquiry concerning services for a minor.
The Website may link to third-party websites, maps, social-media platforms, videos, financing services, appointment platforms, or other services. We do not control and are not responsible for those parties’ privacy, security, or content practices.
Your interactions with a third party are governed by that party’s terms and privacy policy. We encourage you to review those policies before providing information.
Vera Medical Institute is located in Florida, United States. If you access the Website from another country, your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your location.
The availability of multiple language options on the Website does not mean that our services are directed to, or offered in, every country or jurisdiction.
We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated “Last updated” date.
If required by law, we will provide additional notice or obtain consent before a material change takes effect. Your continued use of the Website after an updated policy becomes effective indicates your acknowledgment of the revised policy.
For questions, requests, or concerns concerning this Privacy Policy or our privacy practices, contact:
The Vera Medical Institute
1127 S. University Drive
Plantation, Florida 33324
United States
Email: theveramedicalinstitute@gmail.com
Telephone: (954) 401-0039
Website: https://veramedspa.com/